How to ask
Write to [email protected] from the email address of your account and say that you would like a refund. You do not need to give a reason, and we will not ask for one.
How much is refunded
Within 14 days of a payment: the whole payment. After that: the price minus the price per day multiplied by the days used. A day that has begun counts as used.
For example, a month of 30 days at 18 US dollars, refunded on day 21, has 9 unused days, so 5.40 US dollars come back.
If you moved to a higher plan, or from a month to a year, the payment means the full price of the new plan, including the part covered by the unused days of your previous plan. That part comes back through your previous payment.
What happens next
The money is returned to the card you paid with. Payments are made in Ukrainian hryvnia and so are refunds; if your card is in another currency, your bank converts the amount, so the sum you see can differ a little because of the exchange rate. How long it takes to appear depends on your bank, and is usually a few business days. If the bank cannot accept a refund from us straight away, we keep trying, which can take up to 14 days, and we tell you if there is a delay.
Your plan ends when the refund is issued. Your data stays where it is until you delete your space, so you have time to take a copy of anything you want to keep.
Refunds we make without being asked
A payment made twice by mistake, or one that does not meet the country rule in our Terms of Service, is refunded in full.
Renewal and trials
A plan you subscribe to renews automatically. We email you 7 days before each charge, and you can turn renewal off at any time in your account to stop further charges. A charge made by automatic renewal is a payment like any other, and sections 1 to 3 apply to it.
If you started a free trial and cancel before it ends, nothing is charged, so there is nothing to refund. Once the first charge has been made, this policy applies to it.
Free plan
The free plan costs nothing, so there is nothing to refund. You can try ExoCort on it for as long as you like before paying for anything.
Your statutory rights
If you are a consumer, this policy is in addition to the rights the law gives you, and it does not replace or limit them.
If you are a consumer in Australia: our services come with guarantees that cannot be excluded under the Australian Consumer Law.